Refund policy
Last Updated: July 31, 2026
At Iotdate, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains our return window, order cancellation process, return eligibility, return method, return shipping costs, refund process, and contact information.
This policy applies to purchases made on www.iotdate.com.
Order Cancellations
If you need to cancel your order, please contact us at hello@iotdate.com as soon as possible after placing your order.
Cancellation requests can only be accepted before the order has been processed or shipped. Once an order has entered the processing or shipping stage, it cannot be canceled and must follow our return process after delivery.
If a cancellation request is approved, your payment will be refunded to your original payment method according to the refund processing timeline.
30-Day Return Window
We offer a 30-day return policy.
You have 30 days after delivery to request a return.
To be eligible for a return, your item must be:
- Unworn or unused.
- In the same condition that you received it.
- With all original tags attached.
- In its original packaging.
- Accompanied by a valid receipt or proof of purchase, such as your order number.
Items that do not meet these conditions may not be eligible for return.
How to Start a Return
To start a return, please contact us at hello@iotdate.com within 30 days after delivery.
Please include your order number, the email address used at checkout, and the reason for your return request.
Once we receive your return request, we will provide return authorization and detailed return instructions, including how and where to send your package.
Please do not send items back without first contacting us for return instructions. This helps ensure your return is properly authorized, tracked, and processed. Returns sent without prior authorization may experience delays in processing or may not be eligible for a refund.
Return Method
Returns are accepted by mail only.
Please follow the return instructions provided by our customer support team. We recommend using a trackable shipping service and keeping your return tracking information until your refund has been completed.
Return Shipping Costs
Return shipping costs depend on the reason for the return.
Customer Responsibility:
For standard returns, including change of mind, style preference, ordering the wrong size, ordering the wrong color, or no longer wanting the item, the customer is responsible for the return shipping cost.
Iotdate Responsibility:
If the item is defective, damaged, or if you received the wrong product, Iotdate will cover the return shipping cost or provide a prepaid return label when applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or incorrect, please contact us at hello@iotdate.com as soon as possible, preferably within 48 hours of delivery.
Please include your order number and clear photos of the item, packaging, and any visible issue. After reviewing the issue, we will help resolve it through a replacement, refund, or other appropriate solution.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale or non-returnable on the product page.
- Items that have been worn, washed, used, damaged, altered, or returned without original tags or original packaging.
Exchanges
We do not guarantee direct exchanges for all items.
The fastest way to receive the item you want is to return the eligible item you received and place a new order after your return has been processed.
For defective, damaged, or incorrect items, please contact us so we can review the issue and provide an appropriate solution.
Refunds
After we receive and inspect your returned item, we will notify you about the refund status.
If the returned item meets the requirements of this policy, your refund will be processed back to your original payment method within 3–7 business days after inspection.
Please allow an additional 5–10 business days for your bank, credit card company, or payment provider to post the refund to your account, depending on their processing times.
Original Shipping Charges
If shipping charges were paid at checkout, original shipping charges are generally non-refundable unless the return is due to our error, such as a defective item, damaged item, or incorrect product.
Restocking Fee
Iotdate does not charge a restocking fee for eligible returns.
Return Address
Returns should be sent according to the return instructions provided by our customer support team.
Return Address:
Iotdate
61 O And H St
Spring Lake, NC 28390
United States
Please include your order number or return authorization information inside the package so we can identify and process your return.
Contact Information
If you have any questions about returns, refunds, damaged items, or exchanges, please contact us:
Business Name: KELVOTRA LLC
Website: www.iotdate.com
Email: hello@iotdate.com
Business Address: 61 O And H St, Spring Lake, NC 28390, United States
Phone Number: +1 956-850-3063
Customer Service Hours: Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed
We aim to respond to customer inquiries within 24–48 business hours.
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