Refund policy

Last Updated: August 25, 2026

At Iotdate, we want customers to have a clear and reliable shopping experience. This Return & Refund Policy explains our return window, order cancellation process, return eligibility, return method, return shipping responsibilities, refund procedures, and contact information.

This policy applies to purchases made through https://www.iotdate.com/.

1. Order Cancellations

If you need to request cancellation of an order, please contact us as soon as possible at hello@iotdate.com.

We will make reasonable efforts to assist with cancellation requests before an order has entered processing or has shipped.

Once an order has entered processing or has shipped, cancellation may no longer be possible. In that case, the customer may request a return after delivery in accordance with this Return & Refund Policy.

If Iotdate cancels an order after payment has already been successfully processed, the applicable amount will be refunded to the original payment method.

2. 30-Day Return Window

Iotdate offers a 30-day return policy.

Customers may request a return within 30 days after delivery.

Return requests submitted after the 30-day return period may not be eligible unless otherwise required by applicable law.

3. Return Eligibility

To be eligible for a standard return, the item must generally be:

  • Unworn and unused
  • In the same condition in which it was received
  • With original tags attached, when applicable
  • In its original packaging, when applicable
  • Returned with any accessories or components originally included
  • Accompanied by valid order information or proof of purchase

Items that do not meet the applicable return conditions may not be eligible for return unless the item was received damaged, defective, incorrect, or return rights are otherwise required by applicable law.

4. How to Request a Return

To request a return, please contact us at hello@iotdate.com within 30 days after delivery.

Please include:

  • Order Number
  • Email Address Used at Checkout
  • Reason for the Return Request

After reviewing your request, we will provide return authorization and detailed return instructions when the return is eligible.

Please do not mail a return before receiving return instructions from Iotdate.

Returns sent without sufficient order information or without following the provided return process may experience processing delays or may not be accepted if they do not meet the requirements of this policy.

5. Return Method

Returns are accepted by mail only.

Authorized returns should be mailed according to the instructions provided by Iotdate.

For customer-paid returns, we recommend using a trackable shipping service and keeping the return tracking information until the return and refund process has been completed.

6. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

For standard returns that are not caused by an error by Iotdate, including:

  • Change of mind
  • Style or personal preference
  • Ordering the wrong size
  • Ordering the wrong color
  • Ordering the wrong item
  • No longer wanting the item

the customer is responsible for the return shipping cost.

Iotdate does not charge a restocking fee for eligible returns.

Iotdate Responsibility

If an item arrives:

  • Damaged
  • Defective
  • Incorrect

Iotdate will cover the reasonable return shipping cost or provide a prepaid return shipping label when applicable.

Please contact us before returning the item so we can review the issue and provide the appropriate instructions.

7. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at hello@iotdate.com.

Please provide, when reasonably available:

  • Order Number
  • Description of the Issue
  • Clear Photos of the Item
  • Photos of Relevant Packaging or Shipping Damage

After reviewing the issue, we will provide an appropriate resolution depending on the circumstances.

This may include:

  • Replacement
  • Refund
  • Return authorization
  • Another reasonable resolution

Damaged, defective, or incorrect items are not subject to a separate 48-hour reporting deadline under this policy.

8. Non-Returnable Items

The following items may not be eligible for return:

  • Items clearly marked as Final Sale or Non-Returnable on the product page before purchase
  • Items that have been worn, washed, used, altered, or modified after delivery
  • Items damaged after delivery for reasons not caused by Iotdate
  • Items missing original tags, packaging, accessories, or included components where their absence materially affects the condition or resale value of the item

These exclusions do not apply where an item was received damaged, defective, incorrect, or where return rights are otherwise required by applicable law.

A discounted item is not automatically non-returnable unless it was clearly identified as Final Sale or Non-Returnable before purchase.

9. Exchanges

Iotdate does not guarantee direct exchanges for all products.

For standard returns involving size, color, style, or preference, the simplest option is generally to return the eligible item according to this policy and place a new order for the preferred item.

For damaged, defective, or incorrect items, please contact us before placing another order so we can review the issue and provide an appropriate solution.

10. Return Inspection

After an authorized return is delivered to Iotdate, we will inspect the item to confirm whether it meets the applicable return requirements.

Customers will be notified after the return has been reviewed.

11. Refunds

If a return is approved after inspection, Iotdate will initiate the refund to the original payment method within 3–7 business days after completing the inspection.

After Iotdate initiates the refund, your bank, credit card company, PayPal, or other payment provider may require approximately 5–10 additional business days to post the funds to your account.

Payment-provider processing times are outside Iotdate's direct control.

12. Original Shipping Charges

If a shipping charge was paid on the original order, that charge is generally non-refundable for returns based on customer preference or other reasons not caused by Iotdate.

If the return results from an error by Iotdate, including a damaged, defective, or incorrect item, we will provide an appropriate resolution and cover applicable return shipping costs.

Any refund of optional or paid outbound shipping charges will depend on the circumstances of the return and applicable law.

13. Late or Missing Refunds

If Iotdate has confirmed that a refund has been initiated but you have not received it within the expected timeframe:

  1. Check your bank, credit card, PayPal, or other payment account again.
  2. Contact your payment provider for information about its processing timeline.
  3. Contact us at hello@iotdate.com if additional assistance is needed.

Please include your order number when contacting us regarding a refund.

14. Restocking Fee

Iotdate does not charge a restocking fee for eligible returns.

15. Return Address

Authorized returns should be sent to:

Iotdate
61 O And H St
Spring Lake, NC 28390
United States

Please contact us at hello@iotdate.com before mailing a return so we can provide return authorization and the appropriate instructions.

Please include your order number or return authorization information inside the package so we can correctly identify and process the return.

16. Related Store Policies

For additional information, please review our:

  • Shipping Policy
  • Payment Terms & Billing Policy
  • Privacy Policy
  • Terms of Service

17. Contact Us

If you have questions regarding returns, refunds, exchanges, damaged items, or an order, please contact us:

Legal Business Name: KELVOTRA LLC
Brand Name: Iotdate
Website: https://www.iotdate.com/
Email: hello@iotdate.com
Phone: +1 956-850-3063

Business & Return Address:
KELVOTRA LLC / Iotdate
61 O And H St
Spring Lake, NC 28390
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.