Shipping policy

Last Updated: August 25, 2026

Thank you for shopping with Iotdate.

This Shipping Policy explains how orders placed through https://www.iotdate.com/ are processed, fulfilled, shipped, tracked, and delivered.

1. Shipping Destinations

Iotdate currently ships orders to addresses within the United States.

Shipping availability may depend on the delivery address, product availability, and checkout options available at the time of purchase.

Customers are responsible for providing complete and accurate shipping information when placing an order.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Processing Business Days: Monday – Saturday
Sunday: Not a processing business day
U.S. Federal Holidays: Excluded
Order Cut-Off Time: 6:00 PM ET

Orders placed after 6:00 PM ET will be considered received on the next processing business day for purposes of calculating the estimated processing period.

During holidays, promotional periods, unusually high order volume, or other circumstances outside our reasonable control, processing may occasionally take longer.

If there is a significant known delay affecting your order, we will make reasonable efforts to notify you using the contact information associated with your order.

3. Estimated Delivery Time

Estimated delivery time includes both order processing time and carrier transit time.

United States Standard Shipping

Processing Time: 1–3 business days
Estimated Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

Transit time begins after the order has completed processing and has been transferred to the shipping carrier.

Delivery times are estimates and are not guaranteed. Delivery may occasionally be affected by carrier delays, severe weather, holidays, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control.

4. Shipping Cost

Iotdate offers Free Standard Shipping on all orders shipped within the United States.

There is no minimum purchase requirement for standard shipping.

If an optional or upgraded shipping service is available, any applicable shipping charge will be displayed at checkout before the order is submitted.

5. U.S. Warehouse Fulfillment

Iotdate orders are fulfilled from warehouse and fulfillment facilities located within the United States.

We work with shipping carriers and fulfillment providers to process and deliver orders to customers throughout the United States.

The specific fulfillment facility or shipping carrier used for an order may vary depending on product availability, delivery address, and fulfillment requirements.

Orders covered by this Shipping Policy are dispatched from within the United States.

6. Taxes and Order Charges

Applicable sales taxes, when required, are calculated and displayed during checkout based on factors such as the delivery address and applicable tax requirements.

Before submitting an order, customers will have an opportunity to review the applicable:

  • Product prices
  • Discounts or promotional adjustments
  • Taxes
  • Shipping charges, if any
  • Final order total

The final amount applicable to the order will be displayed during checkout before payment is submitted.

7. Shipping Confirmation and Tracking

After your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take approximately 24–72 hours after shipment to display updated carrier activity.

If tracking information does not update immediately, please allow additional time for the carrier's tracking system to refresh.

8. Shipping Carriers

Iotdate works with shipping carriers and logistics providers to deliver customer orders.

The specific carrier used for an order may vary depending on:

  • Product availability
  • Delivery address
  • Order characteristics
  • Fulfillment requirements

Available carrier and tracking information will be provided after shipment when available.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify the following before submitting your order:

  • Full Name
  • Street Address
  • Apartment, Suite, or Unit Number, if applicable
  • City
  • State
  • ZIP Code
  • Phone Number
  • Email Address

Incorrect or incomplete shipping information may result in delivery delays, failed delivery, or return of the package.

If you notice an address error after placing an order, please contact us as soon as possible at hello@iotdate.com.

We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has entered processing or has shipped.

10. Delayed, Lost, or Missing Packages

If your package appears significantly delayed, lost, or marked as delivered but cannot be located, please contact us at hello@iotdate.com and provide your order number and available tracking information.

Before contacting us, we recommend checking:

  • The shipping address shown on your order confirmation
  • Your mailbox, front door, porch, building, or other delivery location
  • Whether another household member, neighbor, or building staff member accepted the package
  • Any delivery notices or information provided by the carrier

We will review the available information and assist with the appropriate next steps.

11. Failed Delivery and Returned Packages

If a package is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, unsuccessful delivery attempts, or another delivery issue not caused by Iotdate, please contact us for assistance.

If the customer requests reshipment after a package is returned because of an address error or another customer-related delivery issue, reasonable additional shipping costs may apply.

Any applicable reshipping cost will be communicated before the package is reshipped.

12. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at hello@iotdate.com.

Please provide, when reasonably available:

  • Order Number
  • Description of the Issue
  • Clear Photos of the Item
  • Photos of Relevant Packaging
  • Photos of Shipping Damage, when applicable

We will review the issue and provide assistance in accordance with our Return & Refund Policy.

For approved issues caused by Iotdate or the condition in which the order was received, Iotdate will cover reasonable return shipping costs or provide an appropriate replacement, refund, or other reasonable resolution.

There is no separate 48-hour reporting deadline for damaged, defective, or incorrect items under this Shipping Policy.

13. Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible at hello@iotdate.com.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after an order has entered processing or has shipped.

If an order can no longer be canceled, the customer may request a return after delivery in accordance with our Return & Refund Policy.

14. Related Store Policies

For additional information, please review our:

  • Return & Refund Policy
  • Payment Terms & Billing Policy
  • Privacy Policy
  • Terms of Service

15. Contact Us

If you have questions about shipping, tracking, delivery, or your order status, please contact us:

Legal Business Name: KELVOTRA LLC
Brand Name: Iotdate
Website: https://www.iotdate.com/
Email: hello@iotdate.com
Phone: +1 956-850-3063

Business Address:
KELVOTRA LLC / Iotdate
61 O And H St
Spring Lake, NC 28390
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.